Privacy Policy

Last Updated: January 1, 2026

1. Information We Collect

okjili collects various types of personal information necessary to provide gaming services, verify Player identity, process transactions, comply with legal obligations, and improve user experience. The personal data we collect falls into the following categories:

1.1 Information You Provide Directly

When you register an okjili account, make deposits, request withdrawals, or communicate with customer support, you voluntarily provide personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (as required for PAGCOR compliance and age verification)
• Contact Information: Email address, Philippine mobile phone number, residential address including street, barangay, city/municipality, and province
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Financial Information: Bank account details, GCash or Maya mobile wallet numbers, payment card information (processed securely through PCI-DSS compliant payment processors), transaction history, and deposit/withdrawal records
• Verification Documents: Copies of government-issued photo identification (Philippine Passport, Driver's License, Unified Multi-Purpose ID, Postal ID), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification
• Communication Content: Messages, emails, and chat transcripts when you contact okjili customer support or participate in promotions

1.2 Information Collected Automatically

When you access and use okjili services, we automatically collect certain technical and behavioral information through cookies, web beacons, and similar technologies:

• Device Information: Device type (mobile phone, tablet, desktop computer), operating system, browser type and version, screen resolution, device identifiers, and mobile network information
• Usage Data: Pages visited, games played, betting history, time spent on platform, features accessed, button clicks, session duration, and navigation patterns
• Location Information: IP address, geolocation data (to verify you are accessing okjili from within the Philippines as required by our PAGCOR license), and time zone settings
• Cookies and Tracking: Session cookies (for login authentication), preference cookies (to remember your settings), analytics cookies (to understand platform usage), and marketing cookies (for targeted promotions with your consent)
• Transaction Data: Deposit amounts, withdrawal requests, bonus claims, wagering activity, game outcomes, and account balance changes

1.3 Information from Third Parties

okjili may receive personal information about you from third-party sources including:

• Payment Processors: GCash, Maya (PayMaya), Philippine banks, and other payment service providers share transaction confirmation and verification data
• Identity Verification Services: Third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) verification providers may provide identity validation results
• Game Providers: Pragmatic Play, PG Soft, Evolution Gaming, and other game suppliers provide gameplay data and outcomes
• Fraud Prevention Services: Security vendors provide risk assessment and fraud detection analysis
• PAGCOR: Regulatory information including self-exclusion lists and compliance verification

2. How We Use Your Information

okjili processes your personal information for specific, legitimate purposes related to providing, improving, and protecting our gaming services. We use collected data for the following purposes:

2.1 Service Provision and Account Management

• Creating and maintaining your okjili Player account
• Authenticating your identity during login and throughout your gaming sessions
• Processing deposits, withdrawals, and other financial transactions
• Delivering game content and maintaining your gameplay history
• Managing bonuses, promotions, loyalty rewards, and VIP programs
• Providing customer support and responding to inquiries
• Sending transactional notifications (deposit confirmations, withdrawal approvals, account updates)

2.2 Legal Compliance and Regulatory Requirements

• Verifying you are 21 years of age or older as required by Philippine law
• Confirming you are physically located within the Philippines when accessing okjili
• Complying with PAGCOR licensing conditions and regulatory reporting obligations
• Implementing Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) controls
• Maintaining records required by tax authorities and financial regulators
• Enforcing okjili Terms and Conditions and investigating violations
• Responding to legal requests from law enforcement or government authorities
• Managing self-exclusion and responsible gaming commitments

2.3 Security and Fraud Prevention

• Detecting and preventing fraudulent transactions, money laundering, and criminal activity
• Identifying duplicate accounts and bonus abuse violations
• Protecting against unauthorized account access and data breaches
• Monitoring for collusion, cheating, and other prohibited activities
• Implementing risk management and cybersecurity measures
• Verifying the authenticity of identity documents and payment methods

2.4 Service Improvement and Analytics

• Analyzing platform usage patterns to improve user experience
• Testing new features, games, and services
• Conducting statistical analysis and market research
• Optimizing website performance, loading speeds, and mobile responsiveness
• Understanding Player preferences to curate relevant game selections
• Developing new products and services tailored to Filipino Players

2.5 Marketing and Communications

With your consent (which can be withdrawn at any time), okjili may use your contact information to:

• Send promotional emails featuring new games, bonuses, and special offers
• Deliver SMS notifications about exclusive promotions (GCash and mobile-friendly bonuses)
• Provide personalized recommendations based on your gaming preferences
• Invite you to VIP events, tournaments, and special promotions
• Request feedback through surveys to improve okjili services

You can opt out of marketing communications at any time through your account settings or by following unsubscribe links in emails. Please note that even if you opt out of marketing messages, you will continue to receive essential transactional communications related to your account.

3. Legal Basis for Processing Personal Data

Under the Philippine Data Privacy Act of 2012, okjili processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing your data is necessary to fulfill our contractual obligations to provide gaming services under the okjili Terms and Conditions
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, tax requirements, AML/CTF obligations, and other legal duties
• Consent: You have provided explicit consent for specific processing activities such as marketing communications and non-essential cookies
• Legitimate Interests: Processing is necessary for okjili's legitimate business interests including fraud prevention, security, service improvement, and business analytics, provided these interests do not override your fundamental rights and freedoms

4. Data Sharing and Disclosure

okjili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted third parties in the following limited circumstances:

4.1 Service Providers and Business Partners

okjili engages third-party service providers to support platform operations. These providers access personal data only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality:

• Payment Processors: GCash, Maya, Philippine banks, and international payment gateways process your deposits and withdrawals
• Game Providers: Pragmatic Play, PG Soft, Evolution Gaming, Microgaming, and other gaming software suppliers deliver game content
• Identity Verification Services: KYC/AML compliance providers verify your identity and assess risk
• Cloud Hosting Providers: Secure data centers store okjili databases and application infrastructure
• Customer Support Platforms: Live chat and ticketing systems facilitate player support
• Marketing Services: Email marketing platforms and SMS providers deliver communications (with your consent)
• Analytics Providers: Web analytics services help us understand platform usage patterns
• Security Vendors: Fraud detection and cybersecurity services protect against threats

4.2 Regulatory and Legal Authorities

okjili may disclose personal information to government authorities, regulators, and law enforcement when legally required:

• PAGCOR for licensing compliance, audits, and regulatory investigations
• Bureau of Internal Revenue (BIR) for tax reporting obligations
• Anti-Money Laundering Council (AMLC) for suspicious transaction reporting
• Philippine National Police or National Bureau of Investigation in response to valid legal process
• Courts and legal authorities pursuant to subpoenas or court orders
• National Privacy Commission upon request in data protection investigations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving okjili, your personal information may be transferred to the successor entity. You will be notified of any such change via email and prominent notice on the okjili website.

4.4 With Your Consent

okjili may share your information with third parties when you have provided explicit consent for specific purposes not covered above.

5. Data Security Measures

okjili implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Controls

• Encryption: All data transmitted between your device and okjili servers is protected by 256-bit SSL/TLS encryption (the same security standard used by banks)
• Secure Storage: Personal data at rest is encrypted using industry-standard encryption algorithms
• Firewalls: Network firewalls protect okjili infrastructure from unauthorized access
• Intrusion Detection: Advanced monitoring systems detect and respond to security threats in real-time
• Secure Authentication: Passwords are hashed using one-way cryptographic functions and never stored in plain text
• Two-Factor Authentication: Optional 2FA adds an extra layer of account security
• Regular Security Audits: Third-party security firms conduct penetration testing and vulnerability assessments

5.2 Administrative Security Controls

• Access Controls: Personal data access is limited to authorized okjili employees on a need-to-know basis
• Employee Training: All staff receive data privacy and security training
• Confidentiality Agreements: Employees and contractors sign non-disclosure agreements
• Incident Response: Documented procedures for responding to data breaches and security incidents
• Data Minimization: We collect only the personal data necessary for specified purposes
• Retention Policies: Data is retained only as long as necessary and securely deleted when no longer required

5.3 Physical Security Controls

• Data centers hosting okjili infrastructure maintain 24/7 security monitoring
• Restricted physical access with biometric authentication and visitor logs
• Redundant systems and backup power to ensure data availability
• Disaster recovery and business continuity procedures

Despite these comprehensive security measures, no method of transmission over the internet or electronic storage is 100% secure. While okjili strives to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You share responsibility for maintaining security by protecting your account credentials and reporting suspicious activity immediately.

6. Data Retention

okjili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

Data Category	Retention Period	Legal Basis
Account Information	Duration of account + 5 years	PAGCOR regulations, tax obligations
Transaction Records	10 years from transaction date	Anti-Money Laundering Act, tax laws
Identity Verification Documents	5 years after account closure	PAGCOR KYC requirements
Gaming History	5 years from last activity	PAGCOR audit requirements
Marketing Consent Records	Until consent withdrawn + 1 year	Data Privacy Act compliance
Customer Support Communications	3 years from last contact	Service quality, dispute resolution

When personal data is no longer required for the purposes for which it was collected, and there are no legal obligations requiring continued retention, okjili securely deletes or anonymizes the data using industry-standard methods to prevent recovery or reconstruction.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information held by okjili:

7.1 Right to Access

You have the right to request confirmation of whether okjili processes your personal data and to obtain copies of the personal information we hold about you. Access requests can be made through your account settings or by contacting customer support.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your okjili account settings. For verification documents or other information you cannot change directly, contact customer support.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when you object to processing. However, this right is subject to limitations where okjili has legal obligations to retain data (e.g., PAGCOR record-keeping requirements, tax obligations, AML/CTF compliance, or ongoing legal disputes).

7.4 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications through account settings or unsubscribe links. You may also object to processing based on legitimate interests by explaining your specific situation.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

7.7 Right to Lodge a Complaint

If you believe okjili has violated your privacy rights or mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact information:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center
• Vicente Sotto Street, Pasay City, Metro Manila
• Email: [email protected]
• Website: privacy.gov.ph

7.8 Exercising Your Rights

To exercise any of these privacy rights, contact okjili through the following channels:

• Email: [email protected] with subject line "Privacy Rights Request"
• Live Chat: Available 24/7 on the okjili website
• Account Settings: Manage certain preferences directly through your player account

okjili will respond to valid privacy rights requests within 30 days. We may request additional information to verify your identity before processing requests involving sensitive personal data.

8. Cookies and Tracking Technologies

okjili uses cookies, web beacons, and similar technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that enable various functionalities:

8.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality including login authentication, session management, security, and load balancing. These cookies cannot be disabled without severely impacting your ability to use okjili.
• Performance Cookies: Collect anonymous usage statistics to help us understand how Players interact with okjili, identify popular games, and optimize platform performance.
• Functionality Cookies: Remember your preferences (language, display settings, favorite games) to provide a personalized experience during future visits.
• Marketing Cookies: Track your activity across okjili to deliver relevant promotions and measure campaign effectiveness. These cookies require your consent and can be disabled through cookie preferences.

8.2 Managing Cookie Preferences

You can control cookie settings through your browser configuration. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from accessing certain okjili features. To adjust your cookie preferences on okjili, use the cookie consent banner or visit your account privacy settings.

9. Third-Party Links and Services

The okjili platform may contain links to third-party websites, applications, or services (such as payment processors or social media platforms). This Privacy Policy applies only to okjili services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

10. Children's Privacy

okjili services are intended exclusively for individuals 21 years of age or older. We do not knowingly collect personal information from minors under 21. If we discover that a minor has provided personal information, we will immediately delete that information and suspend the associated account. Parents or guardians who believe a minor has accessed okjili should contact customer support immediately.

11. International Data Transfers

okjili primarily operates within the Philippines and stores data on servers located in the Philippines and other jurisdictions with adequate data protection standards. If your personal data is transferred outside the Philippines, okjili ensures appropriate safeguards are in place, including Standard Contractual Clauses, to protect your information in accordance with Philippine data protection requirements.

12. Changes to This Privacy Policy

okjili reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to Players via email notification and prominent notice on the okjili website at least 30 days before taking effect. Your continued use of okjili services after the effective date of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information and Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy or okjili's data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: Within 30 days for privacy rights requests; within 48 hours for general inquiries